Reception Administrator

Purpose of the Role                          

To continuously provide seamless client service.  Being the face of Ellacotts, demonstrating our values every day.  Interacting with our clients and our people in the most positive and enthusiastic way, be that in person or over the phone.

In addition, the role will provide support to various areas of the business where required, specifically including the facilities team in terms of office management, stock control, stationary and other activities.

Main Responsibilities

• Receive and handle calls using Teams-based software and call management systems.
• Provide seamless front-of-house experience for visitors and our own people.
• Preparation and ownership of meeting rooms ensuring an outstanding client experience.
• Accurately process incoming and outgoing post, deliveries, Couriers, and international mail.
• Ensure parking and external premises are fit for purpose and maintained in conjunction with the facilities team.
• Support users with meeting room technology and setup.
• Overall ownership of client meeting areas and staff recreation room including, coffee machine, drinks, weekly stock ordering, and liaising with cleaners.
• Work with IT to manage electronic signing in and out technology.
• Maintain and order consumables, stationary, and large meeting lunch orders for the business.
• Unlock premises ready for office opening.
• Ownership of document archiving process
• Maintain basic first-aider qualification.
• Support HR, H&S, Administration, and other departments as and when required.

Experience Required

Essential: experience in a fast-paced client client-facing professional environment

Desirable: experience within a professional services firm

Critical Skills and Experience

• Fully computer literate, including excellent Microsoft Office skills (Outlook, Word, Excel, and PowerPoint.
• Understanding of in-house systems such as CRM.
• Excellent telephone manner with good interpersonal and communication skills
• Ability to work under pressure and prioritise work effectively and efficiently.
• Accurate data inputting skills and an eye for detail
• Ability to use initiative in terms of decision-making.

Personal Qualities    

• Strong presence
• Excellent communication skills
• Quickly builds rapport and trust.
• Highly confidential
• Attention to detail.
• Resilient and energetic
• Achiever and self-motivated
• Organised
• Creative
• Analytical – quick thinker
   

Job Requirements

• Live within commuting distance of Banbury
• Work outside normal hours as required.
• Smart business appearance